Traditional Ironmongery. Free delivery on orders over £100

Delivery & Returns

Shipping in the UK

Below £100 – standard £12 delivery

£100 and over – free delivery

 

Returns & Replacements

How do I return my order for an exchange/refund?

Please fill in the returns form which was sent with your order. All returns must be unused and all original packaging must be included. All returned items are inspected for use/damage.

  • Refunds will only be given within 7 days of receipt of order
  • Exchanges will only be given within 14 days of receipt of order
  • A 20% restocking charge will apply to all orders.

All return postage is payable by the purchaser unless the items are faulty.

 

Where do I send my return to?

Please send all returns by recorded delivery to the following address...

  • ESC Brass
    1A Shandon Crescent
    Edinburgh
    EH11 1QE

 

How long will it take for my order to be refunded/exchanged?

We will always aim to process refunds within 3 days of receiving the stock. Exchanges will take between 1-3 days to be dispatched. Please note it may take your bank up to 5 days to credit any refunds.

  • 8am - 4.30pm (Monday - Thursday) | 8am - 3.30pm (Friday)
  • 50a Sighthill Crescent, Edinburgh, EH11 4QD
ESC Brass is the trading name of K Construction (Scotland) Ltd., registered in Scotland.
Registered office: 15 Marionville Road, Edinburgh EH7 5TY. Company Number: SC288209‎.
© ESC Brass | Website by Roslin Design